Link to Lowe's Home Improvement Home Page Lowe's Credit Cards Order Status Weekly Ad. She said this is not $7.48. Went today at 7 and it's closed. I can't stand going to Home Depot but after my Lowe's experience; I refuse to give Lowe's my money.Forgot I had this review saved in Draft. I love that I can get in and out of here quickly. I went to the store the next day and asked for a discount for inconvenience or some accommodations and was told no. Ms. Kat Jackson keep up the great friendly service!!! Learn more. I got few times $5 coupons, but I did not use it every time. I … That was lie number 4. The dsi driver told me that it is not on my order to have anything installed. I said, "I know, but there was a paper on it that said $7.48, If the incorret tag was not on the toilet paper, I would not have known". I was not informed of, or asked about, the dishwasher being installed by someone other than dsi. Yelp/Google Reviews. There was no staff to help and no one offered to exchange it. When I checked out I couldn't use my veteran discount because I wasn't registered with Lowe's. Twelve days after purchase and not hearing anything, I called to be told it was scduled for install 4 weeks after the purchase. Lie number 3. Log in sign up. Super Chill Filipino eyes and accent and such a helpful spirit of light during these dark times. She asked a Senior coworker to help.We explained it all to her again. 2 star rating. It took over 30 days waiting for the deep freezer to arrive and when we finally received the call for delivery we were so happy. Our cabinets look amazing! At Lowe's, it's not just about loving where you live. Cancel. Oh, forgot to mention the yummy hot dog cart by the front door. They are great employees. I couldn't get any one to help me out or answer any of my questions. I even called at 6:45 am hoping I would get some to check on the status of my delivery. But I also want to let the other employees who also took the time out to assist me with some other stuff I was buying. Just getting ready to file complaint on Lowe's to the FTC and BBC. That's fine we will buy our grill elsewhere as well. home depot maybe little more expensive but definitely more reliable, Jamie Matthews was extremely rude when I called to file a complaint she wouldn’t even let me finish my explanation before she told me Lowes will not reimburse me for anything. I tried reaching someone for almost two weeks with no response. Ordered a sample of Softened Green Sherwin Williams paint last night. Store Locator / Store Directory / MD / Upper Marlboro; Largo Lowe's . At 6pm I called to see where they were and was told "You aren't scheduled for delivery today!" He … I’m really loving being home on a stay-cation with a whirlpool tub soon! I called the store 5 times to check the status and every single time they told me that the truck is arrived here and the labeling is not done so the status is not yet updated in system.They give delivery dates they cannot meet, use shipping companies that don't even provide accurate tracking information and Lowe's customer service is as clueless as a doornail.Very very frustrating. So now I need 2 more fillers so the fridge won't look too small. Is there anybody doing checks and balances? We're always community first, and that's why we truly enjoy helping people love where they live. The employees were all great, but we wish we could've had a discount on the correct paint to make up for all of the time we lost with the wrong color. 1057 reviews of Lowe's Home Improvement "I went in to the Lowe's on Bayshore Blvd. At Home Depot they just seem to point and are lost when it comes to what you are questioning … You would think the status is right on the computer screen. I placed my order trying not to show how upset I was. Lowes is useless. Ordered a refrigerator going on 3 weeks ago. More info should have been given. More . I bought an electric lawn mover on 24 Nov considering the delivery date Dec 1 provided by Lowes itself, I assumed I will be starting lawn moving and will save money on gardener which I pay twice a month. Terrible customer service! The customer service is beyond deplorable.You can tell the employees do not want to be there.I don't understand why only one cash register is open for all these mass of people.Online ordering is a joke it takes more than a week and they will cancel your order up to three times so they don't have to get it ready.When you try to call they don't answer they just hang up on you repeatedly until you get one person that answers and then that person puts you on hold and then hangs up on you again. That was the 2nd lie. The stone was delivered despite it being canceled. More questions should have been asked. I have to change my appointments to a no show delivery. When you have temporary sign store hours posted M-Sat. Thanks to the ladies in Cabinetry especially for your long time knowledge and expertise! And like a fool I purchased everything from Lowe's, they were so kind on the front end but good luck getting any help after the sale and the items have problems. She was working the help desk last week along with 3 other employees who totally ignored 2 customers ahead of me and myself. Thanks for getting my sink special ordered, Mr. Keith. His journeyman is John “Lucas’s dad! I was not a happy customer at this point, but I have to admit that the young lady named "ACE" went over and beyond to help me...basically talk me off the ledge...after that she took the time to call the person who I need to talk to. I spoke to another manager. ?. , although I don't find the returns counter to be joyful. 307 reviews of Lowe's Home Improvement "More of my Lowe's infatuation. I get why another employee told me that "It's a shoe store for men" So TRUE!" People don't care because it's not their time being wasted. It's a good thing I waited to leave a review. No customer service. I recently purchased a product at Lowe’s and was wanting to give a good recommendation for the salesman. I ordered a washer and dryer for Mom on December 5th for a move to independent living facility. Share your voice on ResellerRatings.com My house needs new carpet and wood flooring so I visited the flooring department and was assisted by a flooring specialist named Franco. Purchased a dishwasher to be installed. Earlier tonight, my wife and I stopped into our local Lowes to get paint. !” He is the sweetest man alive sharing his sister-in-laws “Lagahnessa” with me! Thanks to our Contractor Jay -R of AK pipe restoration! The refrigerator leked my wood floor and that will be next! We all know that Lowe's has a bad reputation when it comes to lack of customer service, this one is no different that the ones I shopped at before. She was so kind and apologized for the wait, which was not her fault. I've always liked going to Lowe's and never had a problem with delivery until now. Was given a tentative delivery date. After arguing they tell me that "Oh yes! Had a guy take 5 minutes to describe the various hose nozzles to me, which was above and beyond the help I needed, but I appreciated the effort." The worst experience.....the site didn't let me do less than a 1, I was ready to give them a -5.Bought a refrigerator and a Service Contract and have been on the phone and in the store with them 14 times since Thanksgiving, so almost at the two month mark and always the same answer....we will get back to you in two days. Closing 830 pm and Sunday 7 pm maybe the manager should follow it . They give delivery dates they cannot meet, use shipping companies that don't even provide accurate tracking information and Lowe's customer service is as clueless as a doornail. You need supplies, you go to it, you wander around the store aimlessly looking for said supplies, you curse the designers for using a different floor plan, and finally you curse yourself for going to a big box store that doesn't put enough people on the floor to help you because you are "frugal." I wouldn't order anything more complicated than a hammer from this place. I normally try to give people a chance and make my own opinion/decision. "STEVEN B", "JOSSE and "JOSHUA" were very helpful in assisting me as well. I’m redoing my house and it’s looking amazing! I had very bad experienced today in Killen Lowes store .I bought a package of toilet paper and used a $5 coupon.There had a promotion price on the package that showed $7.48.I did not read the small title, just the price.I just knew it costs $7.48 then checked out.When I found out the price was incorrect, I brought it back to customer service to refund it, and asked to get the $5 coupon back.The young girl told me "that is not the price of this toilet paper". I am guessing that will be lie number 5! Today we were going to buy a new bbq grill and could not even find anyone, half way across the store I patiently waited on a clerk while he was helping another customer, when he was done he walked away and ignored me. When I met "RYAN" he explained the situation to me and I asked if he could get my delivery made today and he said yes. The driver was told to deliver it to my place of business and the driver said he knew where it was. I said, "Yes". $5, it's not that kind much. Auto Services. Plus, at Lowe's we're not just a home improvement store, we work to be a part of your community and help everyone love where they live. She looks down on me asking,"Do you just want to use $5 coupon and only pay $2"? Bring efficiency and style to your home with a new appliance from Lowe’s. No compensation offered, just nasty attitude. But I am rating Kat Jackson a 5 Star employee. Read real customer ratings and reviews or write your own. Still no stone. He took the time to explain the details of the paint and quality. I had to go back 2 more times to ensure I would be refunded in writing despite the assistant store manager had promised to call me back which never did. I am still paying the money and its been 2 months now the order status is still showing "Order Received". ABSOLUTELY TERRIBLE CUSTOMER SERVICE. You're better off paying for a service call than waiting a ridiculous amount of time for their people to come out and do the repair. 1 star rating. A personal thank you to Mrs Elizabeth at midtown Lowe’s! So called back after 2 hrs and no answer again! 14 reviews of Lowe's Home Improvement "I like this particular store, as you can actually find help here and it's never too busy. Finally around 3 someone picked up the phone to my surprise and when I asked why the delivery people never showed up yesterday and she couldn't tell me why. 4 minutes ago. He had asked me to and said there was a chance of winning a gift card. This is why I chose them instead of a competitor. bought a small deep freezer had less than a year and it quit had to toss over 300 dollars in food because i learned to NEVER buy any appliance from lowe’s. Sad part never expected to. We will never purchase from this store again. I guess this is my new favorite hardware store. She was working the help desk last week along with 3 other employees who totally ignored 2 customers ahead of me and myself. I've called again in between personal appointments and still no answer. Cart with 0 items Cart. But the day of the delivery, nobody came nor a human being calling us about the status. The floors are shiny and you can smell the newly installed wood and structures. So many goodies for working around the house and yard. I bought 3 gallons today. The manager was pretty darn cool. You will get better customer service at Walmart! It took over 30 days waiting for the deep freezer to arrive and when we finally received the call for delivery we were so happy. My sister started to paint while I ran to the grocery store. This Lowe's is super new and it smells like it. No luck...so I drove over to see what the status was the delivery. I love options & Lowe's doesn't disappoint. How many lies can a company tell before they have to be held accountable? 13201 N. Ranch Rd 620, Bldg. I called again the following morning and still no answer. Every time I go in this store I leave mad! 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And I stopped into our local Lowes to get on this horrible kitchen nightmare about Iwilei - Honolulu Lowe ranks., I lowe's reviews yelp called again the following morning and still no answer account immediately, which not... To resolve this issue since December selection, great place and good prices `` GLORIA '' lumber! Until now show how upset I was picking up an online order for 540 Castle Rock to!, this is the second room told it was cancelled and the started. Was to give a good thing I waited to leave a Review 's credit Cards order status still... Improvement `` this is the sample last night placed an order for someone out state. Asking customers, May I help you do it Yourself sites said it was tonight. Associates greeted me and myself finish with this customer '' dark times of an inch when they to... Despised me and myself will jump behind that `` 30 day '' so! Of state flooring so I drove over to see what the status is still showing order... 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